Return Policy

Do you have a returns policy?

✔︎ Yes! We are confident that you will love our Bao Collection products. However, should you have made a misorder, we will accept your request. 

The product being returned must be in an unused condition and returned along with the packaging that it arrives in.

If your return item arrives without the packaging, or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.

If you need to return a Bao Collection product, please email our team at with your order name and number, as well as the reason why you would like to return your product.

Our Customer Service Team will then ask few mandatory questions regarding your return in order to for us to avoid people taking advantage of our system.

We will send you a return shipping label for free, that you will be required to attach to your original packaging before dropping it off at a post office.